Why we have a Cancellation Policy

STANDARD CANCELLATION POLICY TERMS & CONDITIONS

Artistik Image Salon & Spa has a standard 36-hour cancellation policy. To avoid a penalty fee, a guest must cancel or reschedule at least 36 hours prior to their scheduled appointment(s). 

Additional Cancellation Terms & Conditions: 

• Text reminders are sent as a courtesy and generally work very well. However, due to the many variables involved and beyond our control, we cannot guarantee that you will always receive a reminder. 
• Not receiving a text reminder is NOT a valid excuse for a late cancellation or no show. 
• Penalty fees will be charged to the credit card on file. If no credit card is on file, the fee must be paid before a new appointment can be booked. 
• Credit card information must be provided over the phone or in person when requesting an appointment that is already within the 36-hour penalty period of our cancellation policy.
• See below for additional Group, Special Packages & Custom Service terms & conditions

Penalty Fees

Late Cancellations: 

Cancellation of appointments, or appointments rescheduled within 36 hours of the original appointment, are charged a penalty equal to 50% of the total service(s) scheduled.

No Shows: 

A "No Show" is charged a penalty equal to 75% of the total service(s) scheduled. A "No-Show" is defined as a guest not calling or showing up for their scheduled appointment.  Calling to reschedule after the start time of an appointment is considered a "No-Show."

GROUP, PACKAGES & CUSTOM SERVICES CANCELLATION POLICY

All terms and conditions of our standard cancellation policy apply to groups. However, because these services, as well as the salon and/or spa itself in some instances, are opened or reserved especially for your group the following additions apply.  

Additional Group, Package, & Custom Service Terms & Conditions:

• Groups must cancel or reschedule within five days (120 hours) of their appointment date in order to avoid a penalty fee.
• We ask that groups of four or more inform us at least two weeks in advance of any changes in order help us attempt to accommodate the request. Please note that even with two weeks’ notice, we may be unable to accommodate your request(s). 

Penalty Fees

Late Cancellations:  Cancellation of appointments, or appointments rescheduled within 5 days (120 hours) of the original appointment, will be charged a penalty equal to 50% of the total service(s) scheduled.  

No Shows:  A "No Show" is charged a penalty equal to 75% of the total service(s) scheduled. A "No-Show" is defined as a guest not calling or showing up for their scheduled appointment. Calling to reschedule after the start time of an appointment is still a "No-Show" and will incur the penalty fee previously mentioned. 

Grace and Exceptions:

We understand that accidents happen, people get sick and/or emergencies occur.  We will do our best to accommodate these rare occasions with grace.  However, we do record these occurrences to prevent abuse of the policy. We understand this may come across as shrewd, but our goal is to be preventive in order to protect the livelihood of our team members and best accommodate all of our valued guests.

If you had a genuine emergency or an extenuating circumstance, you may request a fee waiver. To do so, forward your request, along with documentation of the emergency or extenuating circumstance, to the following email address: ArtistikImageLLC@gmail.com.