Why we have a Cancellation Policy

First, we want to start this topic by thanking our guests. Without your support, we would not be able to confidently stand behind our policy. It’s unfortunate that such a policy must exist. We feel strongly that the guests who visit us repeatedly respect us as professionals and we’re grateful because this is the regard at which we hold ourselves.

Unfortunately, late cancellations and no-shows have become increasingly common, making it necessary for us to implement a strict cancellation policy and require a credit card to be on file before booking appointments. To ensure this policy is applied fairly and consistently, we require all guests—including our valued long-term guests—to have a credit card on file.

The effect of late cancellations and no shows on our livelihoods.

We respect your time and when you ask for a reservation, we are happy to make it for you. Once we’ve reserved that time for you, we turn away business for that time frame because we have promised it to you.

If you don’t keep your reservation, we are unable to schedule someone else in the time that has been reserved for you and because we are self-employed, we forfeit all income. Even with a 36-hour cancellation notice, we are often unable to fill the appointment time.

Most people have jobs that pay them whether they work or not (vacation, sick days, personal days off, etc.), but as self-employed individuals, we only earn income when we work.

Please understand that our goal is NOT to charge penalty fees. We are simply trying to reduce Late Cancellations and No Shows. We appreciate your understanding and hope this explanation helps you understand why this policy is necessary. and why it is necessary for us to have and enforce this policy.

Cancellation Policy Terms & Conditions

These Cancellation Terms & Conditions apply to appointments booked with Artistik Image LLC, doing business as Artistik Image Salon.

STANDARD CANCELLATION POLICY

Artistik Image Salon maintains a 36-hour cancellation policy. To avoid a cancellation fee, appointments must be canceled or rescheduled at least 36 hours before the scheduled appointment time.

Appointment times are reserved exclusively for you. Late cancellations and no-shows prevent us from offering those appointments to other guests and directly impact our stylists' income.

Additional Terms & Conditions

Appointment reminders are sent as a courtesy and generally work very well. However, due to the many variables involved and beyond our control, we cannot guarantee that reminders will always be received.
Not receiving an appointment reminder does not waive the cancellation policy or any applicable cancellation fees.
Authorized cancellation and no-show fees will be charged to the credit card on file. If no credit card is on file, the applicable fee must be paid before another appointment may be scheduled.
Credit card information must be provided over the phone or in person when requesting an appointment that falls within the 36-hour cancellation period.
Guests arriving late may receive abbreviated services in order to remain on schedule. Full-service charges may still apply. If a guest arrives too late for the scheduled appointment to be completed, the appointment may be treated as a late cancellation or no-show at the salon's discretion.

STANDARD CANCELLATION FEES

Late Cancellations

Appointments canceled or rescheduled within 36 hours of the original appointment time will be charged a cancellation fee equal to 50% of the total scheduled services.

No-Shows

A no-show occurs when a guest fails to arrive for a scheduled appointment without prior notice or contacts the salon only after the scheduled appointment has begun to reschedule.

No-show appointments will be charged a fee equal to 75% of the total scheduled services.

GROUP, PACKAGE & CUSTOM SERVICE CANCELLATION POLICY

A group reservation is defined as four or more guests receiving services during the same reservation.

All terms and conditions of the Standard Cancellation Policy apply. Because these appointments reserve significant time and, in some cases, require the salon to reserve resources specifically for your group, the following additional terms also apply.

Additional Terms & Conditions

Group reservations must be canceled or rescheduled at least five (5) days (120 hours) before the scheduled appointment to avoid a cancellation fee.
We request that any changes to a group reservation be made at least two weeks in advance whenever possible. While we will do our best to accommodate requested changes, availability cannot be guaranteed.
Certain specialty services, bridal services, custom service packages, or appointments requiring significant reserved time may require additional deposits or be subject to separate cancellation terms. Any additional terms will be communicated at the time of booking.

GROUP, PACKAGE & CUSTOM SERVICE CANCELLATION FEES

Late Cancellations

Appointments canceled or rescheduled within five (5) days (120 hours) of the scheduled appointment will be charged a cancellation fee equal to 50% of the total scheduled services.

No-Shows

No-show appointments are charged a fee equal to 75% of the total scheduled services, consistent with the Standard Cancellation Policy.

EMERGENCY FEE WAIVER REQUESTS

We understand that illnesses, accidents, family emergencies, and other unforeseen circumstances occasionally occur. When genuine emergencies arise, we will make every reasonable effort to handle the situation with understanding and compassion.

At the same time, we must also protect appointment availability for other guests and the livelihood of our team. For this reason, exceptions are evaluated individually, and repeated requests for exceptions may not be approved.

If you believe your situation qualifies for a fee waiver due to an emergency or other extenuating circumstance, you may submit a written request along with any supporting information to: ArtistikImageLLC@gmail.com

Each request will be reviewed individually, and every effort will be made to reach a fair and reasonable resolution.

Gift card terms & conditions

These Gift Card Terms & Conditions apply to gift cards issued by Artistik Image LLC, doing business as Artistik Image Salon.

Artistik Image Salon gift cards are sold by dollar value and may be redeemed toward any eligible services currently offered or in-stock retail products available at the time of redemption.

Gift cards:

Are not tied to any specific service. Artistik Image Salon reserves the right to modify, discontinue, or replace services at any time. Gift cards cannot be redeemed for services that are no longer offered but retain their full dollar value toward eligible services and retail products available at the time of redemption.
Are non-refundable and may not be redeemed for cash, except where required by applicable law.
Expire one year from the date of purchase unless otherwise stated. The expiration date is printed on the gift card. Artistik Image Salon reserves the right, at its sole discretion, to extend the expiration date on a case-by-case basis.
The original physical or digital gift card (or other acceptable proof of purchase) must be presented at the time of redemption.
Lost, stolen, altered, or unauthorized reproductions of gift cards may not be replaced or honored unless the original purchase can be verified by Artistik Image Salon.
May not be used to purchase additional gift cards.

If you have any questions regarding your gift card balance, eligible services, or current service offerings, please contact Artistik Image Salon. We are happy to assist you.

Artistik Image Salon & Spa

Why we have a Cancellation Policy

Cancellation Policy Terms & Conditions

Gift card terms & conditions

Policies - Contracts - Forms

Why we have a Cancellation Policy

Cancellation Policy Terms & Conditions

Gift card terms & conditions

Policies - Contracts - Forms

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